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MTA Institute is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for Registered Training Organisations (RTOs) 2015. MTA Institute is entitled to charge fees for services provided to students undertaking a training program. These fees are for items such as training materials, administrative support, student services and training and assessment services. We review our Schedule of Fees regularly and endeavour to keep the cost of training affordable.
Fees will vary for different training programs and individual circumstances. Allowing any concessions or exemptions, fees that are payable by the student (or their employer, if applicable) will be confirmed with the student (or employer) prior to enrolment. MTA Institute may discontinue training if fees are not paid as required and on conclusion of a training program, a Certificate will not be issued until all fees are paid in full.
MTA Institute acknowledges that is has a responsibility to protect the fees paid by students in advance of their training and assessment services being delivered. To meet our responsibility MTA Institute may accept payment of no more than $1,500 from each individual student prior to the commencement of the course.
Following the course commencement, MTA Institute may require payment of additional fees in scheduled payments in advance from the student but only such that at any given time, the total amount required to be paid does not exceed $1,500.
The basis for determining the amount for scheduled payment must be based on the costs of the student’s training and assessment which is yet to be delivered to the student.
Students will be paid a refund of any prepaid fees for services yet to be delivered above the threshold prepaid amount.
To obtain a refund you are required to give written notice to withdraw or cancel your enrolment. Written notice may be in the form of an email or letter.
MTA Institute staff who are approached with initial notice of a withdrawal or cancellation are to ensure the student understands their rights with regards to the refunding of tuition fees. The student is also to be advised of other options such as suspending the enrolment or recommencing in another scheduled training program.
Where refunds are approved, the refund payment will be processed in the same way payment was made, ie. via electronic funds transfer back to a credit card or into your authorised bank account.
Requests for refunds will be processed and transacted within 30 days from the date cancellation of enrolment notification was received.
A student who gives written notice of withdrawal or cancellation from a training program prior to the scheduled commencement date will be entitled to a refund of paid fees based on the following scale:
14 days or more
6 – 13 days
5 days or less
100% refund, minus the application fee
75% refund, minus the application fee
No refund applicable
A student who gives written notice on or after the scheduled commencement date of a training program will not be entitled to a refund of paid fees.
Discretion may be exercised by the Director if there is an extenuating or significant personal circumstance that led to the withdrawal or cancellation.
Student co-contribution fees are charged and refunded in accordance with the relevant Funded Program listed on the Department of Employment, Small Business and Training website.
Where additional fees for services beyond student co-contributions and government contributions are charged, refunds will be considered on a case-by-case basis.
In addition:
Students who do not obtain a qualification after assessment will not be entitled to a refund of paid fees.
Students will not be entitled to a refund for recognition of prior learning assessment after enrolment, where recognition resources and services have been supplied to the student.
MTA Institute does not accept liability for loss or damage suffered in the event of withdrawal or cancellation of a training program by a student.
If for any reason MTA Institute is unable to fulfil its service agreement with a student, MTA Institute will refund an amount equal to the value of any units that have been paid for, but not yet commenced. Where training has commenced on one or more units and MTA Institute withdraws, 50% of the value of each unit will be refunded. MTA Institute is committed to deliver quality training and assessment and will work with students who require individual assistance to successfully complete the training program.
The Standards for Registered Training Organisations 2015 require a person to be informed of their right to a statutory cooling off period. A statutory cooling off period is defined within the Australian Consumer Law which was introduced in 2011. A statutory cooling off period (which is 10 days) is provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactics such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty. All MTA Institute staff are recommended to refer to the Australian Consumer Law, Sales Practices Guide for further details about a statutory cooling off period and our general obligations for consumer protection during the enrolment process.
MTA Institute informs prospective students of their rights and obligations within the student handbook. It must be noted that MTA Institute do not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period is not likely to be applicable to our students who have enrolled into a program. For refund options in other circumstances, students and staff must refer to the refund policy.
V7 October 2024
MTA Queensland is the peak body representing the interests of employers in the retail, service and repair sectors of Queensland’s automotive industry.
MTA Institute (RTO No. 31529) is the largest private provider of automotive apprenticeships and training in Queensland.
MTAiQ, Australia’s first automotive innovation hub, is a facility offering an eco-system that supports innovation in the motor trades.
Phone (07) 3722 3000
Toll Free 1800 884 137
Fax (07) 3722 3030
Email: training@mtai.edu.au
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Freeway Office Park, Building 8
2728 Logan Road, Eight Mile Plains
© Copyright – MTA Queensland
MTA Institute acknowledges the traditional owners of the land on which we live and work – the Yugambeh and Yuggera people. We pay our respects to elders past, present and emerging. In the spirit of reconciliation, we will continue to work with traditional custodians to support the health and wellbeing of community.