October 2018

Quality – an outcome all consumers want when they purchase a product. As a training organisation, our quality is measured a variety of ways – through government contracts we service, our stakeholder feedback and from our staff. Sometimes it’s hard to quantify, but as I look over what we do as a training organisation, I believe our training quality is exceptional.

There are a number of areas where we continue to look to improve our quality, with the ultimate result benefiting the end user – the student. For example, the MTA Institute continues to work on its training resources with a dedicated Learning and Development manager. We are continually updating our assessment tools to ensure they meet the automotive training package requirements, but also industry expectations.

The development of our trainers continues, with all our trainers recently completing Address adult language, literacy and numeracy (LLN) skills and are currently undertaking the design and develop assessment tools unit of competency. This process is helping shape our trainers to be the best in the business and provide quality outcomes for students.

We recently conducted an internal audit to ensure our systems and processes are compliant with the RTO Standards. It was measured against marketing and accuracy of information, information provided at student sign-up, our academic support, training and assessment strategies, trainers currency, our assessment processes, document & records management and continuous improvement processes.

All these areas were comprehensively looked at, with the final report stating overall things at MTA institute looked in good shape and all involved should be congratulated. A great result identifying quality processes in place for us as an RTO.

However, at the coal face, where trainers are in front of students, and employers want to see great training outcomes, what does this mean in terms of quality? We are also conducting Employer and Student surveys on all our trainers, and the results have been overwhelmingly positive.

Simply put, employers rated our trainers highly and students rated the trainers equally as high. Our trainers are quality and are underpinned by our processes.

Not that we’re stopping there. The MTA Institute is also undertaking the Australian Council for Private Education and Training Industry Certification Program. This is a 360° peer review process, to focus on our student-centric educational quality; ethical practices and behaviours; continuous improvement culture and professional student services. Industry Certification is held in high regard and recognises exemplary achievements in the Vocational Education & Training sector. We hope to have this completed by the end of the year, and the outcome reflecting all our positive process getting the tick of approval.

Quality is never an accident – it is always the result of high intention, sincere effort, intelligent direction and skilful execution. It represents the wise choice of many alternatives.

I believe we’ve always provided a quality product – our training, through our people (i.e. trainers and admin staff) and our structures. While other training providers have come and gone, we’ve stood the test of time, and our quality has prevailed.