To ensure that MTA Institute complies with provisions under the Education Services for Overseas Students (ESOS) framework, the National Code 2018, Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) requirements and legislative requirements under the Department of Home Affairs.

To ensure that MTA Institute implements a fair and equitable refund policy for international students and intending international students who have made payment to undertake a course of study at MTA Institute.

Policy

Full Refunds due to MTA Institute default

MTA Institute will refund all pre-paid fees not utilised and paid by an international student or intending international student within two weeks of the default in relation to a course if:

  • the Institute fails to deliver the course on the agreed start date; or
  • the course ceases to be provided by the Institute after it starts and before it is completed; or
  • the course is not provided in full because a sanction has been imposed on the Institute by an Australian government agency; and the student has not withdrawn before the default day. MTA Institute will report a provider default via PRISMS within 3 business working days to the Secretary (or delegate) and Tuition Assurance Scheme, and default outcome within 7 days. MTA Institute discharges its obligation to refund where a place in an alternative course is arranged at the Institute’s expense and the offer is accepted by the student in writing.

Partial Refunds due to student default – refund less AUD$500 administration processing fee

MTA Institute will refund all pre-paid fees not utilised, other than the AUD $500 administration processing fee and any deposits paid, paid by an international student or intending international student within four weeks of receipt of a written claim in relation to a course if:

  • a student provides more than 28 days’ notice from course commencement of withdrawal from course; or
  • a student visa application is rejected or visa renewal is refused on or before census date; or
  • a student fails to meet course progression rules and is thus not permitted to re-enrol and the tuition fees were paid in advance of the notification of the exclusion from further studies at the Institute; or
  • a student withdraws from the course and returns home before a course commences because of exceptional and extenuating circumstances of a compassionate nature such as a death or severe illness in the immediate family; or
  • a student fails to meet the entry requirements as per the offer letter and course deferment is not possible; or
  • a student holds a Department of Home Affairs-approved transfer and unconditional letter of offer to another institution where a letter of release is not required.

No Refunds due to student default

MTA Institute will not refund any money paid by an international student or intending international student in relation to a course if:

  • a written claim for the student’s withdrawal from the course at that location is received less than 28 days before the starting date of the course or after the course commencement date; or
  • the student does not commence the course on the agreed start date and has not previously withdrawn; or
  • visa refusal after census date; or
  • the student’s failure to start the course at the location on the agreed starting day; or
  • the student fails to pay the required tuition fees; or
  • the student breaches any condition of their student visa; or
  • the student misbehaves or is in breach of any enrolment conditions; or
  • the student has been granted permanent residency or any other visas; or
  • suspension or deferment is not approved. Where a suspension is approved by MTA Institute for “compassionate & compelling” circumstances any pre-paid tuition fees not utilised will be transferred to the next study period. All transferred fees are not refundable and subject to a no further transfer condition. Deposits and Part-payments Any administration fees, deposits including the tuition fee deposit paid for packaged courses are not refundable.

Refund of Overseas Student Health Cover (OSHC) Premium

Students who have arrived in Australia and apply for refund of Overseas Student Health Cover (OSHC) premium will be subject to the designated OSHC company’s refund policy and procedures. An application should be made directly to the OSHC provider. Students who have not yet arrived in Australia and have prepaid OSHC premium to MTA Institute, will be fully refunded their OSHC premium through application to MTA Institute.

All applications should be made by submitting a request for a refund with MTA Institute. Alternative Tuition Arrangements MTA Institute may arrange, at the discretion of the Institute, for another course, or part of a course, to be provided to an international student or intending international student as an alternative to refunding course money. Should an international student or intending international student agree to accept the alternative course instead of receiving a refund of course money, MTA Institute is no longer be liable to refund the student money owed for the original enrolment.

Further information on the process for requesting a refund and the payment of refunds can be read on our International Student Refund Policy which can be accessed via the following link:   https://mtai.edu.au/employers-students/policies/refund-policy/