Refund Policy

MTA Institute is a Registered Training Organisation (RTO) and operates in accordance with applicable legislation and the Standards for RTOs 2015.  MTA Institute is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fee schedule regularly and endeavour to keep the cost of training down.

How do I get a refund?

To obtain a refund you are required to give written notice to cancel your enrolment. Written notice may be in the form of an email or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 30 days from the time you gave written notice to cancel your enrolment.

Refund Arrangements

Fee for Service Courses

A student who gives written notice of withdrawal or cancellation from a course prior to the scheduled commencement date will be entitled to a refund of paid fees based on the following scale:

  • Days of Notice
  • 14 days or more
  • 6 – 13 days
  • 5 days or less
  • Entitlement
  • 100% refund, minus the application fee
  • 75% refund, minus the application fee
  • No refund applicable

A student who gives written notice on or after the scheduled commencement date of a course will not be entitled to a refund of paid fees. Discretion may be exercised by the General Manager if there is an extenuating or significant personal circumstance that led to the withdrawal.

Apprenticeships/Traineeships

Student Contribution Fees are charged and refunded in accordance with the relevant funded program listed under Department of Employment, Small Business and Training’s Annual VET Investment Plan.

MTA Institute provides full refunds to Students for Contribution Fees charged for training delivery that has not commenced at the time of the cancellation of enrolment.  A 50% refund will apply where the student has withdrawn from a Unit/s of Competency after training has commenced.

Refunds to employers/industry for additional charges paid beyond the student’s and government contributions will be considered on a case by case basis.

Our Guarantee

If for any reason MTA Institute is unable to fulfil its service agreement with a student, MTA Institute must refund the total fees paid by the student. MTA Institute is committed to deliver quality training and assessment and will work with students who require individual assistance to successfully complete the training program.

Statutory Cooling Off Period

The Standards for Registered Training Organisations require a person to be informed of their right to a statutory cooling off period. A statutory cooling off period is defined within the Australian Consumer Law which was introduced in 2011. A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactic such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty. All staff are recommended to refer to the Australian Consumer Law, Sales Practices Guide for further details about a statutory cooling off period and our general obligations for consumer protection during the enrolment process.

MTA Institute do inform prospective students within the student handbook. It must be noted by all, that MTA Institute do not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period is not likely to be applicable to our students who have enrolled into a program. For refund options in other circumstances, students and consumers must refer to the refund policy.