A Question of Quality

Paul Kulpa
General Manager, MTA Institute

I have been pondering the question, ‘What is a quality training organisation?’ – a question I have been asked many times by employers, trainers and government.
I believe we all strive for good outcomes given the service-based industry we work in, but what is quality? For training, I don’t think there is a single answer to this question but rather a number of elements which, together, combine to offer tangible quality.

These include experience, value, student and employer satisfaction, and productive gains (I am sure you can think of plenty more).

I have noticed over the last few years a number of new training providers coming into the market, promising high quality training but failing to deliver. This reminds me of the old saying, ‘If the offer is too good to be true than it probably is’.

Examples of this have been providers offering ‘quality training’ with short turnaround times (and sometimes offering financial incentives) to get your business.

On the surface, I can understand why it would be of interest to a business owner to get a financial incentive without doing much other than complete some paperwork, receive a qualification and obtain money from the government. A good deal, right? But as I have seen time and time again, once you have signed up there is very little contact from the training provider, or very little training completed.

Remember what I said about an offer too good to be true.  Anyone that is going to put an apprentice through training, or go through training themselves, needs to be aware this is an investment, not a short-term financial fix. The time spent training and gaining knowledge increases your business services and this can only be a good thing.

Take the time to know your training provider, make sure they have experience and can deliver the product you know you will get benefits from.

Training is our business. The MTA Institute has been doing this for 40 years and most people that have used us know the quality we deliver (i.e. training with good outcomes and greater knowledge).

So, the next time you have a training provider come into your business promising the world, take care, ask questions about what you want to get out of the training and make sure they are reputable. If they are making an offer that sounds too good to be true, remember, it probably is.’